Refund policy

Thank you for shopping with Elva Button.

We hope you love every piece you receive. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We accept returns within 14 days of the delivery date.

To qualify for a return, your item must:

- Be unused and unworn.
- Be in its original condition.
- Include all original packaging and accessories.

Unfortunately, returns that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

- Gift cards (if applicable)
- Personalized or custom-made products
- Items returned more than 14 days after delivery

3. Return Shipping

If you simply changed your mind or no longer wish to keep the item, you will be responsible for the return shipping costs.

Original shipping charges (if applicable) are non-refundable.

If your return is the result of our mistake—such as receiving the wrong item, a defective product, or an item damaged during transit—we will cover all return shipping costs and, if preferred, send you a replacement at no additional charge.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@elvabutton.com.

To help us resolve the issue quickly, please include:

- Your order number
- Clear photos of the item
- A brief description of the issue

We'll review your request and provide the best possible solution, including a replacement or a full refund when applicable.

5. How to Start a Return

To request a return, please email us at:

support@elvabutton.com

Please include:

- Your order number
- The item(s) you'd like to return
- The reason for your return

Once your request has been reviewed, we'll provide detailed return instructions.

Please do not send any items back without prior authorization.

6. Refund Processing

Once your returned item has been received and inspected, we'll notify you by email of the outcome.

If your refund is approved, it will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

7. Lost Return Packages

If you're using your own shipping service for a return, we strongly recommend choosing a trackable shipping method.

Elva Button cannot be held responsible for return shipments that are lost or damaged during transit.

8. Customs Duties & Taxes

For international orders, customs duties, import taxes, or other fees may be charged by the destination country.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping fee.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us at:

support@elvabutton.com

We're always happy to help.