Frequently asked question!
Hi, How can I help you? Search for your answer in these categories.
Orders & Payments
I didn’t receive my order confirmation email. What should I do?
After placing your order, you will receive an order confirmation email within a few minutes.
If you cannot find it, please check your spam, promotions, or junk folder.
If you still do not see it, please contact us at support@elvabutton.com, and we will assist you.
Do I need to create an account to place an order?
No. Creating an account is not required.
You can complete your purchase as a guest. However, creating an account allows you to view your order history, manage your shipping information, and track future orders more conveniently.
Is my payment information secure?
Yes. Your payment security is important to us.
All payments are processed through secure and encrypted payment systems. We never store your full credit card information.
Which payment methods do you accept?
We currently accept:
- Credit cards
- PayPal
We are working on adding more payment options in the future.
If you have a preferred payment method, please contact us at support@elvabutton.com, and we will do our best to assist you.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to make changes.
Shipping & Delivery
Where do you ship?
We currently offer shipping to:
- United States
- Canada
If you are located outside these regions and would like to place an order, please contact us at support@elvabutton.com.
We will check available shipping options and assist with your order.
How long does shipping take?
Orders are typically processed within 2–3 business days after payment confirmation.
Estimated delivery time:
- United States: 7–14 business days
- Canada: 7–14 business days
Delivery times may vary slightly due to holidays, customs procedures, or carrier delays.
How much does shipping cost?
We offer:
Free shipping on orders over $50 USD.
For orders below this amount, shipping fees will be calculated at checkout based on your location.
Will I receive tracking information?
Yes.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
What if my package is delayed or missing?
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include your order number, and we will help check the shipment status.
Returns & Refunds
Do you accept returns?
Yes.
We accept returns within 14 days after delivery.
To be eligible for a return, items must:
- Be unused and unworn
- Remain in original condition
- Include original packaging
How do I request a return?
To start a return, please email:
Please include:
- Order number
- Reason for return
- Photos if applicable
Our team will review your request and provide further instructions.
Who pays for return shipping?
For personal preference returns, such as changing your mind or no longer needing the item, customers are responsible for return shipping costs.
If your item arrives damaged, defective, or incorrect, please contact us first. We will review the issue and provide assistance.
Are original shipping fees refundable?
Original shipping fees are non-refundable.
If free shipping was applied to your order, the original shipping cost may be deducted from the refund amount where applicable.
When will I receive my refund?
Once we receive and inspect your returned item, refunds will be processed within 5–7 business days.
Refunds will be issued to your original payment method.
Product Information
What are Elva Button Covers made from?
Elva Button Covers feature an alloy base with decorative details and a protective finish.
Each design is carefully created to balance style, comfort, and everyday wearability.
How do button covers work?
Our button covers feature an easy clip-on design.
Simply open the clasp, place it over your existing shirt button, and gently snap it into place.
No sewing, tools, or permanent changes to your clothing are required.
Will button covers damage my clothes?
No.
Our clip-on design is made to attach securely while keeping your garments unchanged.
For the best experience, we recommend following the care instructions provided with your product.
Will they fit my buttons?
Our button covers are designed to fit most standard shirt buttons up to approximately 11 mm.
For the best fit, please check your button size before purchasing.
Are button covers reusable?
Yes.
Our button covers are designed to be removed and reused with different outfits.
How many button covers are included?
Each set includes:
1 pair (2 button covers)
unless otherwise specified on the product page.
Care Guide
How should I care for my button covers?
To help maintain the appearance of your button covers:
- Avoid prolonged contact with water, perfume, or harsh chemicals
- Store in a dry place when not in use
- Clean gently with a soft cloth
Proper care will help preserve their finish and appearance.
Other Questions
How can I contact customer support?
You can reach us anytime at:
Our team will respond as soon as possible.
Do you have a physical store?
Currently, Elva Button operates as an online-only brand.
Do you offer wholesale?
Yes.
For wholesale inquiries, please contact:
Please include your store information and requirements.